Privacy & Cookie Policy
Privacy & Cookie Policy
1. Important Notice
This Privacy Policy explains how North Street Carpets and Beds collects, uses, and protects your personal data, as well as your rights regarding this data. Please read it carefully.
We take your privacy seriously and use your personal data as explained in this Privacy Policy. As the controller of your personal data, North Street Carpets and Beds is responsible for ensuring that your data is processed securely and in compliance with the law.
You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate business interests. For more information about your rights and how to exercise them, please see the section titled Your Rights.
2. Personal Data We May Collect
Personal data refers to any information that can identify you, either directly (e.g., your name) or indirectly (e.g., details about your interactions with us). We may collect the following types of data:
Contact details: Your name, email address, and phone number to respond to inquiries or communicate about products and services.
Correspondence: Information you provide when contacting us by phone, email, or other means.
Survey responses: If you participate in surveys, we may collect your responses for research purposes.
Transaction details: Information related to your purchases, such as order details and payments.
Website usage data: Data collected through cookies about your interactions with our website, including pages visited, traffic data, and location data.
3. Cookies
What are Cookies?
Cookies are small files stored on your device that allow us to improve your experience on our website by remembering your preferences and tracking your activity.
a. What Cookies Are Used on This Website?
We use the following types of cookies:
Essential Cookies: Required for the functionality of the website, such as enabling you to navigate or access certain features.
Analytics Cookies: Help us understand how visitors use the website to improve its performance.
User Cookies: Remember your preferences to enhance your experience during future visits.
Social Sharing Cookies: Allow you to share content directly on platforms like Facebook or Instagram.
b. How Can I Manage Cookies?
You can disable cookies by changing your browser settings. However, some features of the website may not work properly without them. For guidance on managing cookies, visit www.allaboutcookies.org.
c. Third-Party Cookies
Some cookies on our website are set by third-party services, such as analytics providers. While we do not control these cookies, you can learn more about managing or opting out of third-party cookies at www.youronlinechoices.com.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide products and services: Fulfilling orders and communicating with you about purchases or inquiries.
To send service updates: Informing you about changes to our services or terms.
Direct marketing (with your consent): Sending promotional emails or messages about our products and offers.
To improve your experience: Using cookies and similar technologies to personalise the website and track its performance.
To handle inquiries and support: Responding to customer inquiries, complaints, or disputes.
To comply with legal obligations: Detecting and preventing fraud or meeting regulatory requirements.
5. Legal Grounds for Processing
We only process your data under applicable data protection laws. The legal grounds we rely on include:
Consent: For example, when you sign up to receive marketing communications.
Contractual necessity: When processing your data is necessary to provide products or services you have requested.
Legal obligations: When we must process your data to comply with the law, such as fraud prevention.
Legitimate interests: For example, improving our website and services or understanding our customer base.
6. Who We Share Your Personal Data With
We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your data with:
Service providers: Trusted third parties who assist us in delivering services (e.g., payment processors).
Legal authorities: When required to comply with legal obligations or protect the rights of our business or customers.
If your data is transferred outside the UK or EEA for any reason, we will ensure it is protected in accordance with applicable laws.
7. How Long We Keep Your Personal Data
We retain your data only as long as necessary for the purposes outlined in this policy. Factors influencing retention periods include:
Legal requirements to retain data for specific timeframes.
Potential disputes or claims.
Business needs for operational purposes.
When your data is no longer needed, it will be securely deleted.
8. Your Rights
You have the following rights concerning your personal data:
Right to be informed: Receive clear details about how we use your data.
Right of access: Access the personal data we hold about you.
Right to rectification: Correct any inaccurate or incomplete data.
Right to erasure: Request deletion of your data in certain circumstances.
Right to restrict processing: Limit how your data is used in specific cases.
Right to data portability: Transfer your data to another service provider.
Right to object: Object to processing for legitimate interests or direct marketing.
Right to withdraw consent: Revoke consent for specific types of data processing.
Right to lodge a complaint: Contact the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.
9. How to Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us at:
North Street Carpets and Beds
Phone: 01708 746 616
Email: Sales@northstreetcarpets.co.uk
Address: 151 - 153 North Street, Romford, Essex, RM1 1ED
If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk
10. Links to Other Websites
Our website may include links to external websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
11. Updates to This Privacy Policy
This Privacy Policy was last updated on Monday, 18th November 2024. We may update it periodically, so please check back regularly for changes.
Get in touch
Get in Touch with
Our Friendly Team.
Feel free to send us a message, and our friendly team will respond promptly. Let’s bring comfort and style to your home together.
